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Privacy Policy

Last Updated: April 2026

At Oretoille, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase of our handcrafted jewelry.

1. Information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way.

  • Personal Identifiers: This includes your name, email address, shipping and billing addresses, and phone number.

  • Technical Data: We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; computer and connection information; and purchase history.

  • Session Information: We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

  • Feedback: We also collect comments, feedback, product reviews, and recommendations that you provide through our site.

2. How we collect information

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us. Whether you are signing up for an update or purchasing a piece of jewelry, your personal information will be used for the specific reasons stated below only.

3. Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services and fulfill your jewelry orders;

  • To provide our Users with ongoing customer assistance, technical support, or jewelry care advice;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To maintain internal records of specific jewelry materials (e.g., gold purity, gemstone types, and sizing) for future repair or valuation requests;

  • To create aggregated statistical data which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations, including international shipping and customs requirements.

4. How do we store, share, and disclose your site visitors' personal information?

We receive, collect, and store any information you enter on our website or provide us in any other way.

  • Personal Identifiers: This includes your name, email address, shipping and billing addresses, and phone number.

  • Technical Data: We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; computer and connection information; and purchase history.

  • Session Information: We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

  • Feedback: We also collect comments, feedback, product reviews, and recommendations that you provide through our site.

Payment Security: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-Party Fulfillment: To ensure your jewelry reaches you, we share your delivery information (name, address, phone number) with our trusted shipping partners, such as Israel Post or DHL.

5. How do we use cookies and other tracking tools?

Oretoille uses cookies and similar tracking technologies to enhance your browsing experience and for marketing analytics. We use tools such as Pinterest Tags and Google Analytics to understand which of our organic, textured designs resonate most with our audience. You can manage your preferences or opt-out of non-essential cookies via the cookie banner on our homepage.

6. How do we communicate with site visitors?

We may contact you to notify you regarding your order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys, or to send updates about Oretoille’s new collections. For these purposes, we may contact you via email.

7. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.

8. How do we communicate with site visitors?

If you would like to access, correct, amend, or delete any personal information we have about you, or if you simply want more information, you are invited to contact us at:

Email: oretoille@gmail.com

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